Returns

It may happen that the desired item does not meet your needs. Too bad, but that can happen!  First check if your order is eligible for return:

Return conditions

- Returns can be made within 14 days of receipt
- Products must be returned unused, in their original condition and provided with tags and labels
- Products must not contain any traces of use
- The return costs are for the customer
- The costs of the return shipment are for you as a customer
- Items that have been worn and/or washed cannot be returned
- If the returned items do not meet the stated conditions, we reserve the right to refuse the return shipment.

Damage and stains
When you receive your order, always make sure that you check the items for stains and damage within 72 hours. Does your item have a stain or damage upon receipt? Always let us know within 72 hours via monsfashionboutique@yahoo.com. Send your complaint including photos in the email and we will then take a look with you. Do not return your order yet because we can no longer do anything for you and will treat it as a normal return.

Stains or damage that have not been reported within 72 hours of receipt will not be processed and will not be accepted as a return!

 

NOTE: Items from the SALE - NO money return, only a voucher if they meet the return rights.

Send an e-mail to monsfashionboutique@yahoo.com to register your return and mention your name, your order number and the product.
Once the package has been prepared for shipment, you can hand it in at the nearest post office to ship it (at your own expense) to the address below. This does not necessarily have to be done via DHL! Add the packing slip or even a piece of paper with your details to the return shipment, so we know who owns the package! Also write down why the items are being returned. Please note: remove the label or stick the new label over it so that the package is not sent to the old address. If this does happen, we are not responsible for this.

Our return address:

Mons Fashion Boutique
Eva Besnyostraat 621
1087LM Amsterdam
The Netherlands
You will receive your purchase amount back on your account within 7 days.

NOTE: The shipping costs are 5.90 for orders under €75. Orders are shipped for free from €75. If an item or more items are returned after this and the total amount of your order is below €75, then 5.90 for shipping costs will still be charged. This amount will be deducted from the amount of the returned item.