It may happen that the desired item does not meet your needs. Too bad, but that can happen! First check if your order is eligible for return:
- Returns within 14 days. The withdrawal period expires 14 days after the day on which you or a third party (neighbors, etc.), who is not a carrier, takes physical possession of the property
- The items must be unworn and in the original condition including price card
- Lingerie, tights and accessories such as earrings, necklaces, make up etc. can not be returned
NOTE: Items from the SALE - NO money return, only a voucher if they meet the return rights.
To return your package to Mons Fashion Boutique, proceed as follows:
Send an e-mail to firstname.lastname@example.org to register your return and mention your name, your order number and the product.
Once the package has been prepared for shipment, you can hand it in at the nearest post office to ship it (at your own expense) to the address below. This does not necessarily have to be done via DHL! Add the packing slip or even a piece of paper with your details to the return shipment, so we know who owns the package! Also write down why the items are being returned. Please note: remove the label or stick the new label over it so that the package is not sent to the old address. If this does happen, we are not responsible for this.
Our return address:Mons Fashion Boutique
Eva Besnyostraat 621
NOTE: The items must be returned within 14 days! (Items received later can no longer be processed).