How do I place an order?
Ordering is very easy! You choose your desired product, select the correct size if necessary and click on 'ADD TO CART'. The product is now placed in your shopping cart! If your shopping cart is full and you wish to complete your order, click on order. On the checkout page you then follow all the steps until the payment. When the payment is successful you will always receive an order confirmation with enclosed invoice by mail.
Which payment methods do you offer?
At Mons Fashion Boutique you can pay in the following way:
IDEAL, BANCONTACT, CREDIT CARD, PAYPAL, GOOGLE PAY, APPLE PAY, AMERICAN EXPRESS
Is it possible to reserve a product or come to fit?
Unfortunately, it is not possible to reserve products or items and / or to fit them. Since we are only a webshop and because of a great interest in our changing collections, we unfortunately can not take stock and keep it on the sidelines.
An item that I want to order is no longer in stock, does this come in again?
We often work with changing and exclusive items, so that some must-haves can be sold out quickly. If you still want to check whether this product is still coming in, send us an email with the name of the product and that you would like to order it if it comes back in stock.
Be sure to keep an eye on our social media pages, here all updates are posted too!
How long does it take before my package is shipped and delivered?
We do our very best to get the order to you as soon as possible! If you order on working days before 15:00, your order will be sent the same day. With luck you have your items already the next day in house. More than 95% of the packages are delivered by DHL parcel the next day. This is entirely dependent on how fast DHL parcel works and we unfortunately have no control over this. Orders made on Friday afternoon after 15h will be shipped on Monday.
You still have not received your package after 3 working days? Please contact us as soon as possible!
Do I get a track & trace to follow my package?
When your package is shipped you will always receive an email with the associated track & trace code to carefully follow up your package. Did you not receive an email? Be sure to check your spam or check the correctness of your email address in your account. You can always adjust these.
I made a mistake during my order, can I change it?
Due to the crowds and our stock it is not always possible to adjust an order placed. You can always contact us as soon as possible and if we see this in time we may be able to solve the problem. In the worst case your order has already been sent and we have to solve it with a return.
I was not at home when DHL wanted to deliver my package! What should I do now?
Normally the postman leaves a note in your mailbox, with which you can pick up your package at the post office. You can also follow this up via the track & trace.
How do I use a discount code?
You can always enter your discount code during the checkout under the 'discount code' box. Note that the system can only accept one code per order. Suppose there is a discount promotion with the code you want to use, but you also have a gift voucher / code you want to spend, then you can best spend one of the two codes and send us an email with the problem. Afterwards we will pay you back the amount that you have left.
I paid but did not receive an order confirmation! What should I do?
When an order is paid and successful, you ALWAYS receive an order confirmation. If not, check your spam in your mailbox first. If the mail can not be found there, something has probably gone wrong with filling in your email address. Check in your account if there is a mistake. If this is not the case, but the payment has been taken into account and you will not receive a confirmation? Do not hesitate to contact us by e-mail as soon as possible and we will look further into this.
Can I exchange or return my order?
Are the items not what you expected? Too bad, but that can happen! You can always exchange or return your items within 14 days. For all clear information about this I refer you to the page 'return and exchange'
My article was damaged / delivered incorrectly, what should I do now?
Has an item been damaged or have we delivered an incorrect item? Send us an e-mail IMMEDIATELY with your name, order number and the article where something went wrong. We will immediately see if we can exchange the item for you. Do we no longer have the item in stock? Then you can choose a different item or get a refund.
The costs for returning are of course for our account.